Refund Policy
Last updated: 25 April 2026
Note: The Character System is a mixed contract: digital content supplied immediately plus continuing platform access as a digital service. This policy describes our voluntary refund practice only. Your statutory rights — in particular the right of withdrawal and warranty rights — are not affected and are set out in our Withdrawal Information, where you can also declare a withdrawal electronically.
1. Voluntary Refunds
Because access to the digital content is granted immediately upon successful payment, we do not generally offer voluntary refunds, exchanges or partial credits beyond what the law requires. This is a contractual practice, not a waiver: statutory rights always take precedence. Where a statutory right of withdrawal or a warranty claim applies, we honour it.
2. Technical Defects
If the product is technically defective and we are unable to resolve the issue within a reasonable timeframe, please contact us at support@vikkisky.com. We will work with you in good faith to fix the problem. Where a defect cannot be remedied, any refund granted on a discretionary basis will be processed via Stripe to your original payment method.
3. Statutory Rights
Mandatory consumer protection rights under the law of your country of residence remain unaffected by this policy. Where applicable law requires us to issue a refund, we will do so — processed through Stripe to your original payment method. Processing times depend on your bank or card issuer.
4. Invoices & Payment Method
You can view your invoices and receipts and update your payment method at any time in your secure Stripe billing portal. Sign in with the account you used at checkout and open your purchase documents, then choose “Invoices & payment method”. If no billing profile can be found for your account, contact support@vikkisky.com.
5. How to Reach Us
All refund-related inquiries should be sent directly to support@vikkisky.com. As the Merchant of Record (Ersan Yüksel, operating as WTDM, Gothaerstraße 10, 27755 Delmenhorst, Germany), we handle all customer service directly.