Withdrawal Information

1. RIGHT OF WITHDRAWAL

As a consumer you generally have the right to withdraw from a distance contract
within 14 days without giving any reason. The withdrawal period is 14 days from
the day the contract was concluded.

To exercise your right of withdrawal you must inform us by a clear statement. You
can use our electronic withdrawal function at
https://builder.vikkisky.com/withdrawal, which is available without signing in
throughout the withdrawal period, or contact us directly:

Ersan Yüksel (WTDM), Gothaerstraße 10, 27755 Delmenhorst, Germany
Email: support@vikkisky.com

You may use the Model Withdrawal Form supplied together with this document, but
it is not obligatory. After you submit the electronic withdrawal function we
confirm receipt to you immediately on a durable medium, stating the content of
your declaration and the date and time of receipt.


2. EFFECTS OF WITHDRAWAL

If you withdraw from this contract we will reimburse all payments received from
you without undue delay and no later than 14 days from the day we receive your
notice of withdrawal. We use the same means of payment you used for the original
transaction; you incur no fees for this reimbursement. Where a service component
had already been provided at your express request, statutory rules on
proportionate value compensation may apply.

3. THIS CONTRACT HAS TWO COMPONENTS

Vikki Sky Character System consists of non-tangible digital content supplied immediately and
of continuing platform access provided as a digital service for as long as we
operate the product. The right of withdrawal is assessed separately for each
component.

4. EARLY EXPIRY FOR THE DIGITAL-CONTENT COMPONENT (§ 356 (6) BGB)

For digital content that is not supplied on a tangible medium, the right of
withdrawal expires under § 356 (6) BGB once we have begun supplying the content,
provided that all of the following are met:

  (a) you expressly requested that we begin supply before the end of the
      withdrawal period;
  (b) you expressly acknowledged that you thereby lose your right of withdrawal
      for that component; and
  (c) we provide you with the confirmation of the contract on a durable medium
      in accordance with § 312f BGB.

At checkout you must actively confirm three separate declarations before payment
can be processed. None of them is pre-selected:

  "I agree to the Terms and Conditions and confirm that the Privacy Notice, the Withdrawal Information and the Model Withdrawal Form were made available to me before placing this order."

  "I expressly request that Vikki Sky begins supplying the digital content and providing access before the 14-day withdrawal period has expired."

  "I acknowledge that, once supply of the digital-content component begins following my request, I lose my statutory right of withdrawal for that digital-content component where the legal requirements are met and the contract confirmation is provided. My rights regarding the continuing platform access remain governed separately by law."

Each declaration is recorded server-side with its exact text, its version and a
timestamp, and is reproduced in the contract confirmation issued to you on a
durable medium.

5. THE CONTINUING-SERVICE COMPONENT

Granting initial access does not complete the continuing platform access. For that
component the statutory rules on services apply; it does not lapse automatically
at the moment access is granted. Where you withdraw with regard to that component
after expressly requesting that provision begin during the withdrawal period, you
may owe proportionate value compensation for the part already provided.

6. AFTER THE RIGHT OF WITHDRAWAL HAS EXPIRED

Where the right of withdrawal has expired for a component, that component can no
longer be returned by way of withdrawal. This does not affect your mandatory
statutory rights: defective digital content, and duplicate or erroneous charges,
are handled as described in the section on statutory conformity and remedies in
the Terms and Conditions.


7. SUPERVISORY INFORMATION

The European Commission's online dispute resolution (ODR) platform was
discontinued on 20 July 2025 and is no longer available. General information on
consumer redress in the EU is published by the European Commission. We are
neither obliged nor willing to participate in dispute resolution proceedings
before a consumer arbitration board.